Frequently Asked Questions

When purchasing tile, it is important to select the same size, shade and JO (job lot) numbers on the carton. Multiple lot numbers will cause varied sizes and/or shades. This information is normally found on the side of the box. If you need more than a pallet, we will ensure that you receive the same size, shade and JO. This tile is made in USA, so it’s not a problem. Always open several boxes and lay out the tiles to ensure that you have the desired look before you permanently set them with mortar. If you see that there is an undesirable variation, please reference the size and shade information on the side of the carton to ensure that you’ve received the same job lot.

Yes, a minimum grout joint of 3/16 (5mm) is recommended for pressed tile. If you’re installing with a staggered tile placement, we recommend using a 30% offset. If you must use a brick pattern with ½ offset tile placement, a larger grout joint is recommended to reduce the visibility of size imperfections that are standard in pressed tile (minimum ¼” grout joint with ½ offset brick pattern).

With any porcelain or ceramic tile that is pressed there will be slight variations in size, in accordance with ANSI and ASTM standards. As tiles are baked in the kiln, the finished product can have slightly varied results.

Rectification is the process of mechanically trimming the sides of tile. This process allows for much thinner grout line (3mm); because all tiles will be trimmed to a precise size. Thus, rectified tiles are often more expensive.

Check the grout and mortar you will be using. On the back of the package it should list towel sizes needed based on the size of the tile. For example, most tiles that are 16 inches or larger will need a ½”x ½” trowel. Make sure the proper thinset mortar coverage is also met by the trowel size. Dry areas such as floors, fireplaces, and accent walls require a minimum coverage of 85% for the back of the tile. While wet areas such as showers require a minimum coverage of 95%.

Planks (such a 6×24, 6×36 or 8×48) will need to be installed at a 1/3 or 33% offset instead of the traditional 50% brick layout. This is to avoid noticeable lippage in the tile. The Council of North America allows for warpage in all tiles. Visit the TCNA website for more information.

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Selecting a grout is personal preference. Your local home improvement store will have several color options to meet your project needs. Choosing a color that blends with the tile is most common, however choose a grout color that is different from the tile will add some pop to the design.

In general porcelain tile can be installed outside and is made to withstand freeze and thaw cycles. Most porcelain tile is also impervious to water. Check the box for indoor/outdoor symbols or product recommendations. We will also inform you whether the tile you desire is rated for indoor or outdoor installations.

Porcelain tiles have a higher breaking strength than ceramic tiles, so they require a diamond tip blade when cutting and it is recommended to use a wet saw for best results. You can also use a “snap cutter” with these tiles; but make sure that you use the correct score wheel for porcelain tile (we use a Rubi Tools score wheel #8, rated for porcelain tile). Technique is very important as well. When scoring, cutting, or drilling the tile, do not use heavy pressure (score lightly), if your wheel or blade chips/flakes the surface of the tile, then your blade is likely dull and needs replacement.

When cleaning tile, first you need to make sure the surface is free of debris, so a good vacuum or sweep is best. Once the floor is free of dirt or other particles you can use warm water and a mild soap to clean the floor. A mop or rag that is nonabrasive is best to use. Make sure to change the water frequently to avoid leaving a cloudy film on the tile. If the soap doesn’t work, you can use vinegar and water with a 1 to 2 ratio, so 1 cup vinegar with 2 cups warm water. For stubborn marks you can mix a little baking soda with warm water and let it sit for 5-10 minutes before wiping clean with a damp cloth. Most home improvement stores also sell grout and tile cleaners that can help with more challenging stains.

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A benefit of porcelain tile over other flooring options is its durability. Porcelain tile is impervious to water, making it perfect for showers or back splashes. Make sure the proper grout and substrate is used behind the tile. Most home improvement stores have many options for substrate, water resistant grout and sealers.

Glazed porcelain tile does not need to be sealed.

In addition to porcelain tiles ability to be fully submersed in water, it is also extremely heat resistant. Porcelain tile is fired at around 2200 degrees Fahrenheit during the manufacturing process. Porcelain tile can not only be used as a fireplace façade, but also inside pizza ovens. Porcelain tile emits no VOC (emits no harsh fumes or chemicals when exposed to heat or flame) and can act as a fire retardant, helping prohibit the spread of flame. Again, make sure you have the proper grout and mortar for high heat environments.

Second grade tiles have defects. A computer detects these defects, and most are indistinguishable to the naked eye. The most common defects are chips, pinholes, glaze drops, grog, sizing, or shading issues. There may be more than one shade on a pallet. We are unable to let you know how many shades are on a pallet. We are also unable to let you know what defect the tile may have, or how severe the defect may be at the time of purchase. Each tile that has been marked as second grade has a defect.